Frequently Asked Questions
Materials & Care
What materials do you use in your jewelry?
We primarily work with high-quality materials including:
- Brass: Our brass pieces are lead-free and nickel-free, suitable for most skin types.
- Silver: We use 925 sterling silver for our silver jewelry.
- Natural Gemstones: All stones are 100% natural, ethically sourced.
How should I care for my brass jewelry?
To maintain your brass jewelry:
- Store in a dry place away from moisture
- Clean with a soft, dry cloth after wear
- Avoid contact with perfumes, lotions or chemicals
- Remove before swimming or showering
Will the silver jewelry tarnish?
Sterling silver will naturally tarnish over time when exposed to air. To slow this process:
- Store in an airtight bag when not in use
- Use a silver polishing cloth for cleaning
- Avoid exposure to sulfur, chlorine and salt water
Orders & Payments
How can I place an order?
You can place orders directly through our website. Simply:
- Browse our collections and select your items
- Add to cart and proceed to checkout
- Enter your shipping and payment details
- Confirm your order
You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept various payment methods including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at services@bazibeasts.com. We'll do our best to accommodate your request if your order hasn't been shipped yet.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. During checkout, you'll see the available shipping options and estimated delivery times for your address.
How long does shipping take?
Standard shipping times:
- Domestic: 3-5 business days
- International: 7-15 business days (may vary by country)
Express shipping options are available at checkout for faster delivery.
Will I have to pay customs fees?
For international orders, customs fees and import taxes may apply depending on your country's regulations. These fees are the responsibility of the recipient and are not included in our shipping charges. We recommend checking with your local customs office for more information.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery for unused items in their original condition with all tags attached. To initiate a return:
- Contact us at services@bazibeasts.com for a return authorization
- Package the item securely with the original packaging
- Ship the item back to us using a trackable method
Refunds will be processed once we receive and inspect the returned item.
Can I exchange my jewelry for a different size or style?
Yes, we offer exchanges within 30 days of delivery. Please contact us at services@bazibeasts.com to arrange an exchange. You'll be responsible for any price differences and additional shipping costs.
What if my jewelry arrives damaged or defective?
We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately at services@bazibeasts.com with photos of the issue. We'll arrange for a replacement or refund at no additional cost to you.
Still Have Questions?
If you have any other questions or concerns not addressed here, please don't hesitate to contact us directly by email at services@bazibeasts.com. Our customer service team is happy to help and typically responds within 24 hours.